Frequently Asked Questions
Have a question about car rental? Browse the topics below or click on one of the questions to find an answer and get on the road!
Car Reservation
I want to use the car rental service. What do I do to book a car?
How may I know if my car reservation is approved?
I'd like to change my reservation. How can I do that?
How long can I rent for at least? I'll return the car later in the day, how much do I pay?
Do you accept payments other than credit card?
I want to make a reservation on your website, but I don't have a credit card / my card limit is insufficient / I don't have my card. When I come to pick up the car, can I pay in your office?
When I come to pick up the car, can I pay in your office?
Can I pay in installments?
Can I rent a car with points accumulated on my credit card?
When is the provision (block, deposit) placed on my credit card refunded when renting a car?
How can I get the car I have reserved?
What should I pay attention to when making a rental agreement?
What should I pay attention to when I come to the office to pick up my rented car?
How can I cancel my reservation?
What are your cancellation / refund terms?
Cancellation and refund policies
If you add assurance package to your reservation from additional services, you will be not charged and get full refund, except the amount of package, when you cancel until pick up time.
If you don't have assurance package;
For the reservations which are the pick up dates are on a date except the period between 1st of June and 31st of August;
If there is more than 24 hours to your pick up time, there is no cancellation charge.
If there is between 24 hours-1 hour to your pick up time, there is cancellation charge as 1 day rental amount.
If there is less than 1 hour to ypur pick up time, there is cancellation charge as 2 days rental amount.
If you don't pick up without cancellation prior to pick up time, there will be no refund.
For the reservations which are the pick up dates are on a date between 1st of June and 31st of August;
If there is more than 48 hours to your pick up time, there is no cancellation charge.
If there is less than 48 hour to your pick up time, there is cancellation charge as 3 days rental amount.
If you don't pick up without cancellation prior to pick up time, there will be no refund.