Frequently Asked Questions

You can only make your reservation online. You can book a car using your Visa/Mastercard credit cards, after you make the selections for your reservation on the www.alamo.com.tr home page.

Confirmation information are sent to all our guests who rent through alamo.com.tr and our mobile site by email to the email address they specify at the time of reservation and by SMS to their mobile phones. Therefore, it is important for our guests to provide all their information in full and accurate at the time of reservation.

Actions such as changing the car group or adding additional services to your approved reservations cannot be performed through alamo.com.tr and our mobile website. Guests who wish to make changes to their reservation must contact our call center at 44 44 937 (YES) or our respective office. You can review the Alamo rental agreement document for change rules.

The shortest car rental period is 24 hours. For leases that last less than 1 day (24 hours), the daily rental fee is charged.

No, we cannot accept payments other than Visa/Mastercard credit cards. No vehicle reservation can be made with cash, promissory note, debit card or virtual card through our sales channels.

We do not offer the "pay at office" option for reservations through alamo.com.tr and our mobile website. Our guests can search on our website, as well as obtain information about the date range and availability in the vehicle group they request through our call center at 44 44 937 (YES) or offices, and make "pay at office" reservations through our call center. Please note that, paid reservations may not be available at the offices during busy periods. If you make early reservation, your reservation will be more advantageous.

Alamo accepts your reservations only through its online website. For this reason, you have to make the payment with your credit card at the time of booking.

We do not have installment application in car rental transactions.

As Alamo, we do not have a car rental application with points accumulated on the credit card.

After the end of the rental period, the remaining amount is refunded by calculating toll fees and bridge crossings, missing fuel, daily excess mileage and damage costs, if any. If there is no such fees and costs, the entire provision fee is transferred to the bank to which our guests' credit card is connected for a refund. Provision refund is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.

Reservation information is transmitted instantly to the offices where our guests have made their choices. Just go to our relevant office with your reservation information. Do not forget to carry your driver's license and credit card (2 cars for upper segment vehicles) with you

In order for the car rental agreement to be valid, you must have your driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residential address and telephone information will be recorded in your contract. Double credit cards must be presented in our upper segment vehicles. Before leaving our office, be sure to ask for a copy of your rental agreement from our authorized friends.

Our guests will sign a car rental agreement when they come to our office to pick up the vehicles they have chosen from the offices they specified when making a reservation. In order for the agreement to be valid, you must have a driver's license, ID or valid passport and a credit card with a limit of at least the provision fee. In addition, your residence address and telephone information will be recorded in your agreement. Two credit card must be presented for renting our upper segment vehicles. Before leaving our office, be sure to ask our authorized colleagues for a copy of your rental agreement.

You can submit your cancellation request by entering your reservation number and email address in the Reservation Cancellation Request tab under the Online Reservation header at the home page. You can also cancel your reservation through our call center at 44 44 937 (YES). Note that if there is is less than 24 hours to the pick-up time of your rental or if the car is not picked up without canceling the reservation, a deduction is applied to the refund of the rental price. For details of cancellation rules, you can review the details of the Alamo Car Rental Agreement.

Cancellation and refund policies

If you add assurance package to your reservation from additional services, you will be not charged and get full refund, except the amount of package, when you cancel until pick up time. 

If you don't have assurance package;

For the reservations which are the pick up dates are on a date except the period between 1st of June and 31st of August;

If there is more than 24 hours to your pick up time, there is no cancellation charge.

If there is between 24 hours-1 hour to your pick up time, there is cancellation charge as 1 day rental amount.

If there is less than 1 hour to ypur pick up time, there is cancellation charge as 2 days rental amount.

If you don't pick up without cancellation prior to pick up time, there will be no refund.

For the reservations which are the pick up dates are on a date between 1st of June and 31st of August;

If there is more than 48 hours to your pick up time, there is no cancellation charge.

If there is less than 48 hour to your pick up time, there is cancellation charge as 3 days rental amount.

If you don't pick up without cancellation prior to pick up time, there will be no refund.

After the cancellation of the reservation, the refund of the reservations is forwarded to the bank to which our guests' credit card is connected as per the cancellation refund conditions. The refund of the cancelled reservation is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.

We make your reservations not by brands and models, but by vehicle groups. Although we show the vehicle options as per the availabilities in our fleet, we cannot offer a brand guarantee to our customers who reserve through alamo.com.tr and our mobile site. If we are unable to provide the vehicle available in the vehicle group requested on the day of pick-up specified by our guests, a vehicle available in the upper group will be provided without any additional price, provided that your age and driver's license age limits comply with the conditions of the vehicle group.